Free Worldwide Shipping

Shipping & returns

SHIPPING & DELIVERY:
HONG KONG & MACAU

One the house - Next day to 2 working days delivery

Out of Service Coverage Area:

  • Sha Tau Kok
  • Ta Kwu Ling
  • Man Kam To
  • Mai Po
  • Lok Ma Chau
  • Closed Area
  • Lo Wu
  • Po Toi
  • Tung Lung Chau
  • Grass Island
  • Crooked Island (Kat O)
  • Tung Ping Chau
  • Mui Wo
  • Lamma Island
  • Peng Chau
  • Cheung Chau
  • Tai O
  • Lantau Island

Hong Kong & Macau deliveries are sent via reputable local courier service in Hong Kong and will require a signature upon receipt. We do not deliver to P.O Boxes, and we can only ship to one address per order.  Please note that we are unable to change your delivery address once an order has been placed.

Orders will be dispatched Monday- Friday excluding Hong Kong public holidays.  

We endeavor to process and ship your order in the quickest time possible. If you need your order by a certain date, please contact us and we will do our very best to make this possible.

Custom Duties & Import Tax may be applied to orders from all countries; these amounts will not be shown at Check Out page, and are not paid through Movers & Cashmere.  It is the sole responsibility of the customer to bear all applicable custom fees and import duties where applicable, which are levied once a shipment reaches your country.  These relevant duties and tax will be notified and invoiced either through the post office, the courier, or the relevant customs authorities in your region if applicable upon delivery of your merchandise. Please note that Movers & Cashmere have no control over these charges and cannot predict the exact amounts. We recommend customers to check with your local customs authority before placing an order, to avoid any unexpected charges. Delays beyond our delivery estimates may occur due to customs clearance procedures and payments.

Refused Shipments: If you refuse a shipment from Movers & Cashmere, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Movers & Cashmere. This amount will be deducted from your merchandise refund.

Redelivery: Please be aware that for shipments that are not delivered successfully due to provision of wrong addresses, the customer is responsible for the shipping charge for both the first and thereafter delivery attempts.  

If you have any questions regarding Shipping & Delivery, please do not hesitate to email us at: info@moversandcashmere.com

The Above Delivery & Shipping fees and conditions are subject to change without notice.

REST OF THE WORLD

Promotion: Now on the House - 7-14 working days delivery

International deliveries are sent via Hong Kong Post or reputable international couriers, and will require a signature upon receipt. We do not deliver to P.O Boxes and we ship to one address per order. Please note that your delivery address cannot be changed once an order has been placed.  We will notify you if your country is out of our service area, and do our best to help you with your order. 

Orders will be dispatched Monday- Friday excluding Hong Kong public holidays.  

We endeavor to process and ship your order in the quickest time possible. If you need your order by a certain date, please contact us and we will do our very best to make this possible.

Custom Duties & Import Tax may be applied to orders from all countries; these amounts will not be shown at Check Out page, and are not paid through Movers & Cashmere.  It is the sole responsibility of the customer to bear all applicable custom fees and import duties where applicable, which are levied once a shipment reaches your country.  These relevant duties and tax will be notified and invoiced either through the post office, the courier, or the relevant customs authorities in your region if applicable upon delivery of your merchandise. Please note that Movers & Cashmere have no control over these charges and cannot predict the exact amounts. We recommend customers to check with your local customs authority before placing an order, to avoid any unexpected charges. Delays beyond our delivery estimates may occur due to customs clearance procedures and payments.

Refused Shipments: If you refuse a shipment from Movers & Cashmere, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Movers & Cashmere. This amount will be deducted from your merchandise refund.

Redelivery: Please be aware that for shipments that are not delivered successfully due to provision of wrong addresses, the customer is responsible for the shipping charge for both the first and thereafter delivery attempts.  

If you have any questions regarding Shipping & Delivery, please do not hesitate to email us at: info@moversandcashmere.com

The Above Delivery & Shipping fees and conditions are subject to change without notice.

RETURN POLICY:
HONG KONG & MACAU

On the house.

Returns:

If for any reason you are not completely happy with your purchase or if you would like to exchange your item for a different size of the same item you have purchased, you can simply email us at info@moversandcashmere.com within 48 hours of receipt of the item according to shipment receipt and upon our reply of your email, return the merchandise in its original condition along with its original packing within 7 business days for a full refund or exchange. Your purchase should be sent back to us within the 7 business days of receiving our email reply. Returns outside of this period will not be accepted.  Returns can only be issued once per item purchase.

Return Item Conditions:

Returns must be in the condition you received them – unused, unworn, unwashed and undamaged and with all care labels on, and all in original packing (e.g. dust bags, warranty/authenticity cards, spare parts and all tags intact, including any Movers & Cashmere hangtags if any).  Returns must be in a resalable condition so we advise you take care when unpacking and trying on your purchase. For hygiene reasons intimates, lingerie, swimwear, underwear bottoms, pierced jewellery,  beauty products and hair accessories if applicable are non-returnable  and cannot be exchanged nor refunded.  Lifestyle products, tailored and monogrammed items cannot be exchanged or refunded. Discounted items cannot be returned/exchanged. 

Exchange:

Color variance may occur due to differences in computer monitors, hence, Movers & Cashmere does not accept colour variance for the reason for exchange. Exchange can only be issued for sizes of the same style you have purchased.  Exchanges of the same style are subject to size and inventory availability. We may offer you to exchange for another item if your item is unavailable or opt for a refund.

Refunds:

Refunds are made via the original route to the credit card used to make the purchase.  It may take up to 14 days for refunds to Visa, MasterCard and Amex, and up to 40 days for China UnionPay. 

If you have received a defective or incorrect item not eligible for returns/exchanged based on the above, please contact us at info@moversandcashmere.com.

 If the returned merchandise does not comply with the above policies, Movers & Cashmere may not accept your returns and you will be notified by email. Returns that do not meet our policy will not be accepted and will be sent back to the customer at the customer’s own expense.

 The risk of loss and title for items purchased by you, passed to you upon a delivery of the item(s) to the carrier pursuant to the standard terms of sale. We do not take title to returned items until the items arrives at our fulfillment center.

HOW DO I ISSUE A RETURN/EXCHANGE?

  1. Email us at info@moversandcashmere.com within 48 hours (according to the shipment receipt) in receiving the purchased goods. In the email, please include the following information to help us process your request:
  • Your full name
  • Registered email address on Movers & Cashmere
  • Order number
  • Delivery & Billing Address
  • Your contact number
  • Name/description of item(s) wish to be returned/exchanged
  • Reasons for return/exchange
  1. Movers & Cashmere will reply your email with an initial returns feedback, and will help you arrange a courier collection via Movers & Cashmere
  2. Upon receipt of Movers & Cashmere’s email, you must return the item within 7 business days in its original condition and packing. Please ensure items are packed properly for courier collection to avoid damage. A friendly reminder the contents are your responsibility until they reach us.
  3. Returns will be processed after thorough inspection of the returned merchandise. Shall the item meet the Return requirements, we will arrange to redeliver returns/exchanges or refund. 

Return Policy is subject to change without notice.

Our customer care will strive to reply to your email or give you a call within 48 business hours. For further enquiries, please feel free to email us at info@moversandcashmere.com

REST OF THE WORLD

International customers are responsible for full shipping costs and custom duties for return shipments.

Returns:

We regret that exchange is not available for International orders at this moment. You may request a return for a refund and place a new order subject to item availability.

If for any reason you are not completely happy with your purchase, you can simply email us at info@moversandcashmere.com within 48 hours of receipt of the item according to shipment receipt and upon our reply of your email, return the merchandise in it’s original condition along with it’s original packing within 28 days  (Including non-business days) for a full refund (not including Tax and Duties and postage charges), and then you can place a new order again. Your purchase should be sent back to us within the 28 business days of receiving our email reply. Returns outside of this period will not be accepted.  Returns can only be issued once per item purchase.

Return Item Conditions:

Returns must be in the condition you received them – unused, unworn, unwashed and undamaged and with all care labels on, and all in original packing (e.g. dust bags, warranty/authenticity cards, spare parts and all tags intact, including any Movers & Cashmere hangtags if any).  Returns must be in a resalable condition so we advise you take care when unpacking and trying on your purchase. For hygiene reasons intimates, lingerie, swimwear, underwear bottoms, pierced jewellery, beauty products and hair accessories if applicable are non-returnable and cannot be refunded.  Lifestyle products, tailored and monogrammed items cannot be refunded. Discounted items cannot be returned.

Refunds:

Color variance may occur due to differences in computer monitors, hence, Movers & Cashmere does not accept colour variance for the reason for refund.

Refunds are made via the original route to the credit card used to make the purchase. 

Customs duties and sales taxes are non-refundable through Movers & Cashmere. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

It may take up to 14 days for refunds to Visa, MasterCard and Amex, and up to 40 days for China UnionPay.

If you have received a defective or incorrect item not eligible for returns based on the above, please contact us at info@moversandcashmere.com.

If the returned merchandise does not comply with the above policies, Movers & Cashmere may not accept your returns and you will be notified by email. Returns that do not meet our policy will not be accepted and will be sent back to the customer at the customer’s own expense.

The risk of loss and title for items purchased by you, passed to you upon a delivery of the item(s) to the carrier pursuant to the standard terms of sale. We do not take title to returned items until the items arrives at our fulfillment center.

HOW DO I ISSUE A RETURN?

  1. Email us at info@moversandcashmere.com within 48 hours (according to the shipment receipt) in receiving the purchased goods of the reason. In the email, please include the following information to help us process your request:
  • Your full name
  • Registered email address on Movers & Cashmere
  • Order number
  • Delivery & Billing Address
  • Your contact number
  • Name/description of item(s) wish to be returned/exchanged
  • Reasons for return/exchange
  1. Movers & Cashmere will reply your email with an initial returns feedback, and for the information you may need to return the item(s).
  2. Upon receipt of Movers & Cashmere’s email, you must return the item within 28 days (including non-business days) in its original condition and packing. We recommend for you to arrange returns with reputable couriers such as FedEx, UPS and DHL. Please ensure items are packed properly for freight transit to avoid damage. A friendly reminder the contents are your responsibility until they reach us.
  3. Returns will be processed after thorough inspection of the returned merchandise. Shall the item meet the Return requirements, we will arrange for your refund.

Return Policy is subject to change without notice.

Our customer care will strive to reply to your email within 48 business hours. For further enquiries, please feel free to email us at info@moversandcashmere.com.