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TERMS OF USE, PRIVACY POLICY AND TERMS OF SALE
Last Updated – June 19 2017
Please read these terms of use (the “Terms of Use”), privacy policy (the “Privacy Policy”), and terms of sale (the “Terms of Sale”, together with the Terms of Use and Privacy Policy, collectively the “Terms”) carefully. These Terms, as amended from time to time, apply to the Movers & Cashmere website located at www.moversandcashmere.com (the “Site”). The Terms apply to the use of the Site by any person who accesses the Site by any electronic computing device or mobile computing device, including without limitation, smart phones, tablets, and laptop and desktop computers.
The Site is the property and owned by One on One Company Limited. (collectively, “We”, “Us”, “Our” or “Movers & Cashmere”). The Site may be accessed and used only by individuals or persons who can form legally binding contracts under applicable laws and who are not barred from using the Site under applicable laws. By using the Site, you represent and warrant to Us that you have the right, authority, and capacity to agree to and abide by the Terms, and that you will use the Site in a manner consistent with the terms and any and all applicable laws and regulations. By using the Site you agree to the Terms and you consent to the collection, use and disclosure of your information as described herein. If you don’t agree to these Terms then you must exit the Site immediately and discontinue using the Site. Your continued use of the Site will be deemed to be your agreement to be bound by these Terms.
We are free to change the Terms at any time without notice to you by revising the Terms found on the Site. You agree that no other notice will be required in order to change the Terms. If you don’t agree with any change made to the Terms then you must exit the Site immediately and discontinue using the Site. Your continued use of the Site will be deemed to be your agreement to be bound by the revised Terms. To the extent the Terms conflict with any other Movers & Cashmere terms or policy, the Terms will govern to the extent of that conflict.
I. APPLICATION OF THIS AGREEMENT

For the purposes of this Agreement, “Movers & Cashmere” shall mean “One on One Company Limited.”

II. TERMS OF USE
1. CONTENT

    All text, graphics, user interfaces, interface design and layout, visual interfaces, designs, photographs, trademarks, logos, written content, images, illustrations, sound or video clips, software code and animation found on the Site (collectively, “Content”), including but not limited to the structure, selection, coordination, expression and arrangement of such Content, is owned, controlled or licensed by or to Movers & Cashmere, and except as expressly provided in these Terms, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent.

    The Site and Content are protected by copyright, trade-mark, and other applicable intellectual property and proprietary laws. The Site and the Content are made available solely for your own personal, non-commercial and lawful use. Nothing contained on the Site grants or should be considered as granting you, by implication, estoppel, or otherwise, any license or right to use any trademarks, signs, logos, or other names or copyright in the content in the Site or Content without the expressed written consent of Movers & Cashmere.

    2. YOUR USE OF THE SITE

      Subject to the Terms, www.moversandcashmere.com hereby grants you a revocable, non-transferable, non-exclusive, personal and limited license to use and view the Site, solely for purposes of purchasing or reviewing Movers & Cashmere products and not for any commercial use or for use with, or on behalf of, any third party. You may not use the Site or any Content for any purpose that is unlawful or prohibited by the Terms, or to solicit the performance of any illegal activity or other activity, which infringes Our rights or the rights of others. You agree that you will not resell for commercial purposes products purchased through use of the Site. You agree that you will not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site.

      With your limited license you may download or print pages and images from the Site for your own personal use only. With your limited license, you agree that: you will not make any modifications to any pages, images, content that you copy, email, post, forward, share, in any way; you will include all applicable notices and disclaimers (including copyright notices); and you will not use the Content, or any portion thereof, in a way that suggests an association with Us or any affiliated entity. You will acknowledge credit to www.moversandcashmere.com and ensure that all acts comply within our Terms. Should you wish to incorporate any part of www.moversandcashmere.com into any work or publication, including incorporation into an electronic publication, you must contact Movers & Cashmere for Our express prior written consent.

      We reserve the right to ask for the removal of any content that violate these Terms or that is otherwise in our opinion, offensive or inappropriate misuse of information or Content found on the Site or owned by Movers & Cashmere. You acknowledge and agree that Movers & Cashmere, in its sole discretion and without notice or any further obligation to you, may temporarily or permanently suspend or discontinue and refuse any and all current and future, access to or use of the Site.

      3. CODE OF CONDUCT
        You agree to use the Site in accordance with the following Code of Conduct:

        (a) You will not use the Site to engage in any form of harassment or offensive behaviour, including but not limited to the posting of communications, pictures or recordings which contain libellous, slanderous, abusive or defamatory statements, or racist, pornographic, obscene, or otherwise offensive language.

        (b) You will not post, promote or distribute information that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person or entity.

        (c) You will not use the Site to infringe the privacy rights, intellectual property rights, or any other rights of any person.

        (d) You will not use the Site in any manner that impersonates or otherwise misrepresents affiliation, connection or association with, any person or entity.

        (e) You will not use the Site to promote or enable illegal or unlawful activities, such as instructions on how to make or buy illegal weapons or drugs, violate someone's privacy, harm or harass another person, obtain others' identity information, create or disseminate computer viruses, or circumvent copy-protect devices.

        (f) You will not forward chain letters, junk mail or spam e-mails through the Site.

        (g) You will not use the Site in any manner intended to defraud, swindle or deceive any person or entity, including other users of the Site.

        (h) You will not use the Site to access or disseminate another person's personal Information.

        (i) You will not harass, annoy, intimidate or threaten any employee or agent engaged in providing any portion of the Site to you.

        In addition,

        (a) You agree that you will not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any Movers & Cashmere server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means.

        (b) You agree that you will not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site.

        (c) You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of Movers & Cashmere to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.

        (d) You will not use the Site to distribute or upload any virus, or malicious software of any type, or do anything else that might interfere with the proper functioning of the Site, or cause injury to Movers & Cashmere, the computer network or systems, or any other users systems in any way.

        (e) You will not cause the Site to be accessed through any automated or robotic means, including but not limited to scripts, bots, other automated, or rapid access of the site as in a denial-of-service attack. Such restriction shall not apply to legitimate search engine activity that does not place an unreasonable burden on the Site.

        (f) You will not modify, post, reproduce, distribute, copy, publish, display, transmit, adapt or in any way exploit the contents of the Site.

        (g) You will not use spiders, robots, data mining techniques or other automated devices or programs to catalogue, download or otherwise reproduce, store or distribute available content.

        (h) You will not take any action to interfere with, or disrupt, the Site or its content, circumvent security measures or attempt to exceed the limited authorization and access granted to the user under the Agreement. No permission is given to you to link or provide references to Site and to use any of Our intellectual property rights, including trademarks and trade names to provide such links or references, unless you have written agreement and permission from Us.

        (i) You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or any systems or networks connected to the Site.

        (j) You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.

        (k) You agree that you will not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to or through the Site or any service offered on or through the Site.

        (l) You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

        (m) You agree that you will not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of Movers & Cashmere or others.

        (n) You will use the Site and any contents of the Site solely for lawful purposes.

        4. REGISTRATIONS AND ACCOUNT RESPONSIBILITY

        Registration on the Site if any is available to anyone nineteen years or older who truthfully and accurately provides all required information, including a legitimate address, and who obtains a unique username and password. You are solely responsible for protecting the security and confidentiality of your username and password. You are solely responsible for any and all access to, and activities performed on our Site including but not limited to, all transmissions and obligations (i.e. financial obligations) with your username and password or any other breach or threatened breach of the sites security of which you become aware.

        You may not use false or misleading contact information, pretend to be someone other than yourself, or otherwise mislead Movers & Cashmere or our service providers.

        5. ELECTRONIC COMMUNICATION

          You consent to receive commercial electronic messages such as emails and text messages for the purposes related to the Terms or use of the Site from Movers & Cashmere either in the form of an electronic communication (email) sent to you at the email address listed on your account or if you have joined our mailing list or by communications posted on the Site. You acknowledge and agree that any electronic communication in the form of such email or posting on the Site shall satisfy any legal requirement that such communication be in writing. 

          6. LINKS TO OTHER SITES

            The Site may contain links to websites and other resources operated by third parties. Such links are provided solely as a convenience to you. We do not control such third party websites, and we are not responsible for the content, products, services or information offered by any third parties. The inclusion of links to such websites on the Site does not imply any endorsement of any website or the content, products or services offered, advertised, endorsed or promoted by any third party, or of any company or person. If you decide to access any third party websites or acquire any third party products or services, you do so entirely at your own risk, and you may be subject to the terms and conditions and the privacy policies imposed by such third parties.

            III. PRIVACY POLICY

            SECTION 1 -WHAT DO WE DO WITH YOUR INFORMATION?

            When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

            When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

            Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

            SECTION 2 - CONSENT

            HOW DO YOU GET MY CONSENT?

            When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

            If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

            HOW DO I WITHDRAW MY CONSENT?

            If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Info@moversandcashmere.com

            SECTION 3 - DISCLOSURE

            We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

            SECTION 4 - SHOPIFY

            Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

            Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

            PAYMENT

            If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

            All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

            PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

            For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

            SECTION 5 - THIRD-PARTY SERVICES

            In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

            However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

            For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

            In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

            As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

            Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

            LINKS

            When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

            SECTION 6 - SECURITY

            To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

            If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

            COOKIES

            Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

            _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

            _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

            _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

            cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

            _secure_session_id, unique token, sessional

            storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

            SECTION 7 - AGE OF CONSENT

            By using this site, you represent that you are at least the age of majority in your country or city of residence, or that you are the age of majority in country or city residence and you have given us your consent to allow any of your minor dependents to use this site.

            SECTION 8 - CHANGES TO THIS PRIVACY POLICY

            We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

            If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

            QUESTIONS AND CONTACT INFORMATION

            If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@moversandcashmere.com.

            IV. TERMS OF SALE
            1. PRODUCT INFORMATION

            The availability of products on the Site may be limited to the quantities listed on the Site. In some cases, products displayed on the Site in images or other intellectual content, may not be available for purchase in certain countries or on www.moversandcashmere.com. We try to maintain accurate information on the Site regarding product availability, size, and pricing, however we cannot guarantee any such accuracy. In addition, the actual colors of the products displayed on the Site will depend on the settings of your monitor, and Movers & Cashmere cannot guarantee that your monitor’s display of any colour will be completely accurate.

            In the event of an incorrect price, due to typo error or error in product pricing or info, we reserve the right to cancel or refuse any orders whether or not the order has been confirmed or credit card charged. If the credit card has been charged, we will issue a credit to your credit card account.

            1. SITE TRANSACTIONS

            We reserve the right to refuse, in Our sole discretion, any order placed on the Site (including, without limitation, orders placed with incorrect information or errors in pricing, including, without limitation, any such errors made by Movers & Cashmere). We further reserve the right to change or modify any order placed on the Site. In the event any order is cancelled or changed, Movers & Cashmere will attempt to notify you of such cancellation or change; however, we cannot guarantee that you will receive such notice.

            1. ORDERS

            Once an order has been placed at Check Out, you may not amend or cancel the order. An order confirmation will be sent to your email which only indicates receipt of your order request. We reserve the right to not accept, amend or cancel one or all items in your order; an order confirmation is not a guarantee on the acceptance of your order due to but not limited to the following reasons:

            • One or more products in your order are out of stock.
            • One or more products in your order failed to meet the quality standard and will be withdrawn from our stock.
            • An error is found in pricing or product descriptions.
            • Authorization of payment from your credit card cannot be obtained.
            • If due to any reasons one or more products in your order is not accepted, amended or cancelled by us, our customer care will contact you as soon as possible regarding the related order.
            1. PRICING POLICY

            Unless stated otherwise, all published prices displayed on the site is the final retail price for the product in accordance with standard industry practice. The published prices may vary from different countries, regions and stores and do not represent every other region. Prices are subject to change upon currency rate fluctuation. Prices on the site are shown in Hong Kong Dollars (HKD) and US Dollars (USD) and you also will be charged HKD in the final order. Prices in different currency that might be shown on the site are only for references. If your credit card is based on a different currency, the final price charged will be subject to exchange rate calculated by your issuing bank on the day of payment transaction.

            Promotional coupons and codes are non-transferable and will only be displayed at Check Out. These coupons must be redeemed before the expiry date if applicable.

            Duties and tax may be applied to orders from all countries; these amounts will not be shown at Check Out page. These relevant duties and tax will be charged either through the post office, the courier, or the relevant customs authorities in your region. We do not have control or notifications of these charges and do not hold responsibility to any duties and taxes.

            1. SHIPPING

            Orders will be dispatched Monday- Friday excluding Hong Kong public holidays. 

            We do not deliver to P.O Boxes, and we ship to one address per order.  Please note that your delivery address cannot be changed once an order has been placed. 

            The delivery times stated is only an estimate and commence from date of dispatch. Delays may occur due to customs clearance and Movers & Cashmere holds no responsibility of any related delays.

            Custom Duties & Import Tax may be applied to orders from all countries; these amounts will not be shown at Check Out page, and are not paid through Movers & Cashmere.  It is the sole responsibility of the customer to bear all applicable custom fees and import duties where applicable, which are levied once a shipment reaches your country.  These relevant duties and tax will be notified and invoiced either through the post office, the courier, or the relevant customs authorities in your region if applicable upon delivery of your merchandise. Please note that Movers & Cashmere have no control over these charges and cannot predict the exact amounts. We recommend customers to check with your local customs authority before placing an order, to avoid any unexpected charges. Delays beyond our delivery estimates may occur due to customs clearance procedures and payment

            Refused Shipments: If you refuse a shipment from Movers & Cashmere, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Movers & Cashmere. This amount will be deducted from your merchandise refund.

            Redelivery: Please be aware that for shipments that are not delivered successfully due to provision of wrong addresses, the customer is responsible for the shipping charge for both the first and thereafter delivery attempts.  

            Delivery & Shipping fees and conditions are subject to change without notice.

            Please refer to “Shipping & Returns” for detailed Terms & Conditions. If there is a conflict between this term and the terms set out in “Shipping & Returns,” the terms set out in “Shipping & Returns” shall prevail.

            1. RETURNS

            HONG KONG & MACAU:

            On the house.

            Returns:

            If for any reason you are not completely happy with your purchase or if you would like to exchange your item for a different size of the same item you have purchased, you can simply email us at info@moversandcashmere.com within 48 hours of receipt of the item according to shipment receipt and upon our reply of your email, return the merchandise in its original condition along with its original packing within 7 business days for a full refund or exchange. Your purchase should be sent back to us within the 7 business days of receiving our email reply. Returns outside of this period will not be accepted.  Returns can only be issued once per item purchase.

            Return Item Conditions:

            Returns must be in the condition you received them – unused, unworn, unwashed and undamaged and with all care labels on, and all in original packing (e.g. dust bags, warranty/authenticity cards, spare parts and all tags intact, including any Movers & Cashmere hangtags if any).  Returns must be in a resalable condition so we advise you take care when unpacking and trying on your purchase. For hygiene reasons intimates, lingerie, swimwear, underwear bottoms, pierced jewellery,  beauty products and hair accessories if applicable are non-returnable  and cannot be exchanged nor refunded.  Lifestyle products, tailored and monogrammed items cannot be exchanged or refunded. Discounted items cannot be returned/exchanged. 

            Exchange:

            Color variance may occur due to differences in computer monitors, hence, Movers & Cashmere does not accept colour variance for the reason for exchange. Exchange can only be issued for sizes of the same style you have purchased.  Exchanges of the same style are subject to size and inventory availability. We may offer you to exchange for another item if your item is unavailable or opt for a refund.

            Refunds:

            Refunds are made via the original route to the credit card used to make the purchase.  It may take up to 14 days for refunds to Visa, MasterCard and Amex, and up to 40 days for China UnionPay.

            If you have received a defective or incorrect item not eligible for returns/exchanged based on the above, please contact us at info@moversandcashmere.com.

            If the returned merchandise does not comply with the above policies, Movers & Cashmere may not accept your returns and you will be notified by email. Returns that do not meet our policy will not be accepted and will be sent back to the customer at the customer’s own expense.

            The risk of loss and title for items purchased by you, passed to you upon a delivery of the item(s) to the carrier pursuant to the standard terms of sale. We do not take title to returned items until the items arrives at our fulfillment center.

            HOW DO I ISSUE A RETURN/EXCHANGE?

            1. Email us at info@moversandcashmere.com within 48 hours (according to the shipment receipt) in receiving the purchased goods. In the email, please include the following information to help us process your request:
            • Your full name
            • Registered email address on Movers & Cashmere
            • Order number
            • Delivery & Billing Address
            • Your contact number
            • Name/description of item(s) wish to be returned/exchanged
            • Reasons for return/exchange
            1. Movers & Cashmere will reply your email with an initial returns feedback, and will help you arrange a courier collection via Movers & Cashmere
            2. Upon receipt of Movers & Cashmere’s email, you must return the item within 7 business days in its original condition and packing. Please ensure items are packed properly for courier collection to avoid damage. A friendly reminder the contents are your responsibility until they reach us.
            3. Returns will be processed after thorough inspection of the returned merchandise. Shall the item meet the Return requirements, we will arrange to redeliver returns/exchanges or refund.

            Return Policy is subject to change without notice.

            Our customer care will strive to reply to your email or give you a call within 48 business hours. For further enquiries, please feel free to email us at info@moversandcashmere.com.

            REST OF THE WORLD:

            International customers are responsible for full shipping costs and custom duties for return shipments.

            Returns:

            We regret that exchange is not available for International orders at this moment. You may request a return for a refund and place a new order subject to item availability.

            If for any reason you are not completely happy with your purchase, you can simply email us at info@moversandcashmere.com within 48 hours of receipt of the item according to shipment receipt and upon our reply of your email, return the merchandise in its original condition along with its original packing within 28 days  (Including non-business days) for a full refund (not including Tax and Duties and postage charges), and then you can place a new order again. Your purchase should be sent back to us within the 28 business days of receiving our email reply. Returns outside of this period will not be accepted.  Returns can only be issued once per item purchase.

            Return Item Conditions:

            Returns must be in the condition you received them – unused, unworn, unwashed and undamaged and with all care labels on, and all in original packing (e.g. dust bags, warranty/authenticity cards, spare parts and all tags intact, including any Movers & Cashmere hangtags if any).  Returns must be in a resalable condition so we advise you take care when unpacking and trying on your purchase. For hygiene reasons intimates, lingerie, swimwear, underwear bottoms, pierced jewellery, beauty products and hair accessories if applicable are non-returnable and cannot be refunded.  Lifestyle products, tailored and monogrammed items cannot be refunded. Discounted items cannot be returned.

            Refunds:

            Color variance may occur due to differences in computer monitors, hence, Movers & Cashmere does not accept colour variance for the reason for refund.

            Refunds are made via the original route to the credit card used to make the purchase. 

            Customs duties and sales taxes are non-refundable through Movers & Cashmere. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

            It may take up to 14 days for refunds to Visa, MasterCard and Amex, and up to 40 days for China UnionPay.

            If you have received a defective or incorrect item not eligible for returns based on the above, please contact us at info@moversandcashmere.com.

            If the returned merchandise does not comply with the above policies, Movers & Cashmere may not accept your returns and you will be notified by email. Returns that do not meet our policy will not be accepted and will be sent back to the customer at the customer’s own expense.

            The risk of loss and title for items purchased by you, passed to you upon a delivery of the item(s) to the carrier pursuant to the standard terms of sale. We do not take title to returned items until the items arrives at our fulfillment center.

            HOW DO I ISSUE A RETURN?

            1. Email us at info@moversandcashmere.com within 48 hours (according to the shipment receipt) in receiving the purchased goods of the reason. In the email, please include the following information to help us process your request:
            • Your full name
            • Registered email address on Movers & Cashmere
            • Order number
            • Delivery & Billing Address
            • Your contact number
            • Name/description of item(s) wish to be returned/exchanged
            • Reasons for return/exchange
            1. Movers & Cashmere will reply your email with an initial returns feedback, and for the information you may need to return the item(s).
            2. Upon receipt of Movers & Cashmere’s email, you must return the item within 28 days (including non-business days) in its original condition and packing. We recommend for you to arrange returns with reputable couriers such as FedEx, UPS and DHL. Please ensure items are packed properly for freight transit to avoid damage. A friendly reminder the contents are your responsibility until they reach us.
            3. Returns will be processed after thorough inspection of the returned merchandise. Shall the item meet the Return requirements, we will arrange for your refund.

            Our customer care will strive to reply to your email within 48 business hours. For further enquiries, please feel free to email us at info@moversandcashmere.com .

            Return policies are subject to change without notice.

            Please refer to “Shipping & Returns” for detailed Terms & Conditions.  If there is a conflict between this term and the terms set out in “Shipping & Returns,” the terms set out in “Shipping & Returns” shall prevail.

            V. GENERAL
            1. INTERNATIONAL VISITORS

            Please note the Site is directed and intended for the use of visitors residing in Hong Kong SAR. However, the Site may be accessed by visitors residing outside of Hong Kong SAR. Movers & Cashmere makes no representations or warranties that www.moversandcashmere.com is appropriate or available for use in countries outside of Hong Kong SAR (such as laws relating to default cookie settings). Visitors who choose to access www.moversandcashmere.com from outside of Hong Kong SAR do so at their own initiative and are responsible for compliance with any and all local laws and regulations that may apply to such access. For this reason Movers & Cashmere does not monitor, recognize, or honor any opt-out or do not track mechanisms other than those specifically set forth herein including general web browser "Do Not Track" settings and/or signal.

            1. DISCLAIMER

            We disclaim any responsibility for the deletion, the failure to store, the mis-delivery, or untimely delivery of any information or material including, without limitation, any purchase order submitted to or transmitted through www.moversandcashmere.com. Deliveries will be made as soon as possible to the address on your order and are made on a “best effort” timeline.

            We are not liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to or use of the Site, products, or content. If you are dissatisfied with the Site, or its content, your sole remedy is to discontinue using the sites. Without limiting the foregoing, we make no warranties of the following:

            1. That Site and its products will meet your requirements;
            2. That the Site will be uninterrupted, timely, secure or error free;
            3. That the Content including, without limitation, information regarding products, pricing, or availability that may be obtained from the Site will be accurate or reliable, the quality of any products, services, information, or other material that you purchase or obtain through the Site will meet your expectations;
            4. That the Site will be free of viruses or other harmful or malicious code; and
            5. That any errors on this Site will be promptly corrected.

            In no event shall Movers & Cashmere, its affiliates, officers, directors, employees and agents, or any third-party involved in the creation and maintenance of the Site and its Content, be liable for any damages (including without limitation, direct, incidental, special, consequential, indirect, or punitive damages, or damages resulting from lost profits, lost data or business interruption) arising out of your access to, use, or inability to access or use the site, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages, including damages to, or viruses that may infect, your computer equipment on account of your access to or use of the Site.

            YOU UNDERSTAND AND AGREE THAT THE SITE AND ANY SERVICES, CONTENT, OR INFORMATION CONTAINED ON OR PROVIDED BY US IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR OWN RISK. WE DO NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS, OR ENDORSEMENTS WHATSOEVER (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR NON-INFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICES OR ANY MERCHANDISE OR INFORMATION PROVIDED IN CONNECTION WITH THE SERVICES.

            WE MAKE NO WARRANTIES OR REPRESENTATION THAT THE SERVICES WILL BE PROVIDED WITH DUE SKILL, CARE, AND DILIGENCE, OR ABOUT THE ACCURACY OR COMPLETENESS OF THE CONTENT OF THE SERVICES AND ASSUME NO RESPONSIBILITY WHATSOEVER FOR ANY INACCURACY, ERROR, OR MISTAKE OF CONTENT FOR ANY INJURY THAT ARISES OUT OF THE USE OF OR ACCESS TO THE SERVICES, AND/OR FOR ANY UNAUTHORIZED ACCESS TO OR USE OF OUR COMPUTER SERVERS AND EQUIPMENT AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN.

            IN ADDITION, WE DO NOT GUARANTEE THAT THE USE OF THE SERVICES WILL BE FREE FROM TECHNOLOGICAL DIFFICULTIES, INCLUDING BUT NOT LIMITED TO UNAVAILABLE INFORMATION, DOWNTIME, SERVICE DISRUPTIONS, SERVICE VIRUSES OR WORMS, LOSS OF DATA OR CONTENT, AND YOU UNDERSTAND THAT YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ACCURACY OF DATA INPUT AND OUTPUT.

            1. LIMITATION OF LIABILITY

            THE USE OF SERVICES IS ENTIRELY AT YOUR OWN RISK, AND IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ANY MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO ANY USE OF THIS SERVICE, OR APPS, OR SITES ACCESSED THROUGH THIS SERVICE, AND/OR CONTENT OR INFORMATION PROVIDED HEREIN, INCLUDING BUT NOT LIMITED TO ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, ANY UNAUTHORIZED ACCESS TO OR USE OF THE WEBCAT SERVERS AND/OR ANY AND ALL OF THE PERSONAL INFORMATION STORED THEREIN, ANY INTERRUPTION OR CESSATION OF THE SERVICES, ANY TECHNOLOGICAL DIFFICULTIES, ANY LOSS OF THE USER’S DATA OR CONTENT FORM THE SERVICES, ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USER’S USE OF THE SERVICES, AND/OR THE DISCLOSURE OF INFORMATION PURSUANT TO THE TERMS OR TO THE PRIVACY POLICY. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICE IS TO CEASE USE OF THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. 

            1. INDEMNIFICATION

            You agree that you will indemnify and hold harmless Movers & Cashmere, its directors, officers, employees, agents and affiliates against any damages, losses, liabilities, judgments, costs or expenses (including attorneys' fees and costs) arising out of a claim by any person arising or relating to your breach of the Terms or materials you have posted or any other action taken by you in relation to the Site.

            1. DISPUTE RESOLUTION AND GOVERNING LAW

            Any dispute, controversy or claim arising under, out of or relating to the Term or in respect of any legal relationship associated with or derived from the Term or use of the Site, including, without limitation, its formation, validity, binding effect, interpretation, performance, breach or termination, and any non-contractual claims, shall be referred and finally and exclusively determined by arbitration in accordance with the Arbitration Rules of the Hong Kong International Arbitration (“the Centre”) for arbitration by one (1) arbitrator in accordance with the rules and procedures of the Centre. The place for arbitration shall be Hong Kong SAR and the language for the arbitration shall be English.  The arbitration award given by the Centre shall be final and binding upon the parties hereto. The dispute, controversy or claim shall be decided in accordance with the laws Hong Kong SAR.

            By visiting/using the Site, you agree that the laws of Hong Kong SAR, without regard to principles of conflict of laws, will govern the Terms and any dispute of any sort that might arise between you and Us. You hereby consent and submit to the personal jurisdiction of arbitration panel constituted under the Terms.

            TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY AND ALL DISPUTES, CLAIMS AND CAUSES OF ACTION YOU MAKE AGAINST MOVERS & CASHMERE ARISING OUT OF, IN CONNECTION WITH OR IN ANY WAY RELATED TO THE SITE OR TERMS WILL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS MOVERS & CASHMERE AGREES OTHERWISE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS.

            YOU FURTHER AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND MOVERS & CASHMERE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE ACTION.

            1. ENTIRE AGREEMENT

            The Terms represent the entire agreement between You and Us regarding the use of the Site and supersedes any other agreement or understanding on the subject matter. There are no representations or warranties or promises, express or implied, statutory or otherwise, and no collateral agreements other than expressly set forth or referred to in the Terms.

            1. ENGLISH LANGUAGE

            The parties hereto acknowledge that they have required this Agreement to be drawn up in the English language.

            1. NOTICE

            We may give any notice required by the Terms by means of a general notice on the Site or, if you have provided such contact information to us by any means, by electronic mail to your e-mail address, text message to your mobile telephone number, or by written communication by mail or courier sent to your address. Such notice shall be deemed to have been given immediately after sending by electronic mail or text message or on delivery if sending by mail or courier.

            1. OUR CONTACT

            Please send any questions or comments regarding www.moversandcashmere.com  to us via email at info@moversandcashmere.com